Terms and Conditions

These terms and conditions are valid for all tuition from January 2022.

I reserve the right to make changes to these terms and conditions from time to time, parents will be notified before-hand.


Registration

  • Clients are required to provide adequate contact details; this will allow effective communication.

  • I will require: postal address, email, home and mobile contact numbers. Please ensure you notify me of any changes as quickly as possible.

Booking and Payment

  • Sessions are charged as per the rates as discussed at time of booking.

  • Sessions are to be paid in 6 session blocks or half-term blocks before sessions commence.

  • Payment for regular tuition is by bank transfer, details as provided. ­

  • All ad hoc/holiday tuition is payable in full within 24 hours of booking.

  • By booking a regular time slot you agree to pay for and attend all available sessions on your chosen day/time each term.

Cancellations

  • Cancelled/missed sessions are non-refundable, as these sessions require a level of commitment; however, due to medical emergencies, I will offer an alternative session if it is possible.

  • Sessions cancelled by me and not rescheduled will be refunded in full or credited to your account.

  • Cancellation of the tuition contract is to be made in writing/email 4 weeks in advance, otherwise any lesson maybe forfeited and payment required.

  • If you choose to cancel a lesson for an alternative activity, the  lesson fee is still payable unless I can reschedule.

Absences/illness

  • If your child is unwell for online tuition, please give as much notice as possible. Note other absences at least 24 hours notice is required.

  • Due to COVID-19 all lessons are delivered via Skype or an alternative

Timekeeping and parental involvement

  • All sessions are 55 minutes teaching time, plus 5 minutes verbal feedback time for one hour. Or 25 minutes teaching time and 5 minutes verbal feedback time for a half an hour session.  

  • I reserve the right to charge for meetings in person or via phone/online requested outside of session times.

  • Sessions may not be recorded (audio or video) without written prior consent from myself. 

  • It is the parent’s responsibility to ensure a student is online for the session.

  • I take no personal responsibility for individual exam results but will endeavour to offer my professional advice and opinion regarding likely outcomes.

  • I am always available for questions between sessions via email and aim to respond within 24 hours Monday-Friday. 

Tutoring Works resources

  • Resources that are created by Tutoring Works tuition are the intellectual property of Tutoring Works tuition.

  • Resources or worksheets either sent by email or a paper copy provided are strictly for use for the student intended and who presently receive tuition from Tutoring Works tuition.

  • Any other use of/for the resources must be requested in writing or by email and a reason for their use before permission is granted. Permission will only be granted by email from Tutoring Works tuition.

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